![]() ![]() ![]() One of the reasons would be to speak about a loan. These reasons pertain to the services you have contracted from the bank. There are many reasons why you would want to speak to a BB&T Bank customer service agent. There are several numbers for BB&T Bank customer service including a number for credit cards, debit cards and international clients among others. You can use BB&T Bank's help desk to contact them which includes their social media pages but it is not very efficient. To talk to a BB&T Bank customer service representative is a more challenging endeavor than you would think.įurthermore, BB&T Bank does not have a live chat facility so calling them directly is by far the most effective to contact them. Whenever you have a problem with any of the services offered by BB&T Bank, you will have to call the customer service. ![]() The bank also offers checking accounts, savings account, investments, insurance and loans. It’s all about having the ability to manage your finances wherever and whenever.BB&T Bank is an online bank that is currently known as Truist Financial Information. He can use the app to locate the nearest ATM to him. “Or another client is travelling to a new city in the Southeast and wants to withdraw money from a BB&T ATM. “A small business owner checks his balance before making an important purchase and transfers money to his checking account before using his debit card-all done through the mobile app,” she said. “The app provides clients the ability to access their financial information while on the move,” Ms. With a number of ways to learn about BB&T mobile banking and the list of services it provides, using a mobile device can add piece of mind to consumers. The company sees potential for cross-selling and up-selling through the mobile channel. “Of course, if clients already have mobile banking, they can get started on the Android app right away.”īB&T has banners up on bbt.com and within the online banking session to draw people to the mobile banking Web pages where they can begin the enrollment.īB&T is researching the possibility of advertising through apps and currently shows selective ads for appropriate products on its mobile Web destination. “We want to ensure our branch and field personnel are familiar with mobile banking and how to help our clients get on board “Our initial focus is to educate our employees and to inform our clients,” Ms. Getting the Word Out In the digital age, mobile banking is not a new concept for consumers-several financial services firms have already brought their products into the mobile arena-but BB&T wants to ensure its employees, as well as potential customers, know the facts about mobile banking. “This is just an extension of our overall strategy to provide our clients with access to BB&T from a channel most convenient to their lifestyle,” she said.īB&T is a financial services holding company with $157 billion in assets and $19.1 billion of market capitalization.Īll of BB&T’s mobile banking apps are free to download. “Our strategy is to give BB&T clients the ability to control their finances from the mobile device of their choosing, regardless of the mode of access-text, Web or apps,” said Patricia Kinney, mobile channel manger at BB&T, Raleigh, NC. BlackBerry and iPhone apps were released in 2010. has launched a free Android app for both smartphones and tablets that run on the operating system, allowing users to bank anytime, anywhere.Īndroid users can check account balances and transactions, transfer funds, pay bills and locate the nearest BB&T financial center or ATM using GPS technology. ![]()
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